Support Center

I'm in text chat. Why can't people hear me speak in my mic?

Last Updated: Nov 09, 2016 05:00PM PST
TalkShoe is a two-part system, one part allowing text chat, and the other allowing you to speak on a call.



When you log in to the text chat, you have only logged into the half of the system that allows text chatting.  If you want to speak on the call, you must call into TalkShoe on the second half of the system with an audio call.



Locating the Call ID and your PIN
When calling in on audio, you will need the Conference ID or Call ID; and in most cases, you will also need to have a PIN.

So, you need to determine the Call ID and the PIN you need to use.  Depending on if you are a registered user or a guest, there are three different types of PIN's that can be used.


 
  • 10 Digit PIN: If you have entered the text chat as a registered TalkShoe member (using a username and password), then you can call in as that same registered user if you also have a 10 digit PIN set up on the TalkShoe account.  Look for the 10 digit number on the screen.  When you call in and are prompted for the PIN, you will enter this 10 digit PIN followed by the # key.  The audio you hear from the TalkShoe room will stop and switch from your computer speakers to the device you are calling in on.  Learn how to set up a 10 digit PIN on your registered TalkShoe account.


    If you don't have a 10 digit PIN, you can enter as a Guest by press 1# (see below)
    or by using a 9 digit PIN for guests (see below).


The location of the Call ID is circled in Green 
and the 10 Digit PIN is circled in Red on the web client.


The information in the image above has been blurred for confidential reasons.




 
In the Pro Client, to find the Call ID and the 10 digit PIN, first click the "Dial Info" button.

 

A box will appear.
The location of the Call ID is circled in Green and the 10 Digit PIN circled in Red.

The information in the images above has been blurred for confidential reasons.
 
 

 
  • 9 Digit PIN: If you are entered the text chat as a Guest (which can only be done with the Web Client), a 9 digit PIN will be displayed on your computer screen.  When you call in and are prompted for the PIN, you will enter this 9 digit PIN followed by the # key.  The audio you hear from the TalkShoe room will stop and switch from your computer speakers to the device you are calling in on.

If logged into the text chat as a Guest,
the Location of the Call ID is circled in Green and the 9 Digit PIN circled in Red.

The information in the image above has been blurred for confidential reasons
.

 
 
  • Using 1# as your PIN: If you have entered the text chat as a Guest (which can only be done from the Web Client), you can also call in as a guest with the PIN: 1#.  Just enter 1# when the PIN is requested.  If you call in this way, audio will be coming from both your computer speakers and your phone, causing a double audio and possible echo effects.  To stop the audio coming from your speakers to stop the double audio and the possible echo, click the pause button.



5 Ways to call In when you know the Call ID and the PIN
Once you know the Call ID and the PIN, there are five main ways for you to call in to the show:

 
1. You can call in with a regular telephone/cellphone calling in with the number 724-444-7444 (for users in the UK, TalkShoe has a UK Telephone option to call a London number).

When prompted enter:
  • On your phone, call: 724-444-7444
  • When prompted, enter the Conference (Call) ID, and press the # key
  • Enter your PIN and then press the # key




2. If you have purchased Skype Credit (also called Skype Out) or a telephone plan through Skype (will open in a new tab) to call US telephone numbers, you can use that to call TalkShoe.  A purchase from Skype is required to use this connection. This is not free.
  • Connect your headset and microphone to your computer
  • Use Skype to call: 724-444-7444
  • When prompted, enter the Conference (Call) ID, and press the # key
  • Enter your PIN and then press the # key




3. Subscribe to the TalkShoe Skype Alternate Connection Service and using your computer with a headset and microphone to call in through Skype.  There is a monthly subscription cost to TalkShoe with this service.  This is NOT free.
  • Connect your headset and microphone to your computer
  • Use Skype to call: talkshoe.connect1
  • When prompted, enter the Conference (Call) ID, and press the # key
  • Enter your PIN and then press the # key






4. Use a free third party SIP client application, such as X-Lite for a Windows PCExpressTalk for a Mac OS X computer, or Blink for Windows or Linux installed on your computer and calling in with it and a headset and microphone. 
  • Connect your headset and microphone to your computer
  • Use your SIP client to call in via the instructions in the links above
  • When prompted, enter the Conference (Call) ID and press the # key
  • Enter your PIN and then press the # key






5. Using the ShoePhone, a component integrated with the free TalkShoe Live Pro Client, which allows you to call in on your computer with a headset and microphone.
  • Connect your headset and microphone to your computer
  • If you haven't done so, go to the Call Series Page of the show
  • Click the "TalkShoe Live Pro with ShoePhone" button
  • Click the ShoePhone button



The ShoePhone was developed for earlier versions of Microsoft Windows and 
Macintosh OS X operating systems.  Unfortunately, it may not work for all users.


If it doesn't work for you, try one of the other options above.




Caller Muted by the Host
Once you are on audio, the host must allow you to talk or to unmute you for people to hear you.  The host is not required to unmute you.  It is the host's choice to allow you to speak or not to allow you to speak.
 
The Caller "AudioTech" is muted
by the host and cannot talk.
The Caller "AudioTech" is NOT muted
by the host and CAN talk.


If you find that you are muted by the host but want to talk, you can "raise your hand" by clicking the "Request To Talk" button.  Callers that do this will get a number next to their screen name in the text chat, starting with 1 for the first user and will increment to the next number as each users "raise their hand".   The host can see this in their text chat client and decide whether to unmute the caller or not.
 
The Caller "AudioTech" is muted 
by the host and cannot talk.

"AudioTech" raises their hand
by clicking the "Request To Talk" button.
The host can see that "AudioTech"
wants to talk and can unmute
the caller if desired.

 

Contact Us

24ccab8f391ad98560a0b4887ed939a2@iotum.desk-mail.com
https://cdn.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete