Support Center

I am hosting. My Start button is grayed out! Why can't I record?

Last Updated: Nov 09, 2016 05:04PM PST
If you are trying to host your own call, logged into the text chat with your hosting account, and the "Start" button used to record the call is grayed out, the most likely reason it is grayed out is because you, as the host, didn't call in on audio with your 10 digit hosting PIN.
 
In this image, the host has logged
into the text chat with their hosting account
and the "Start" button to record is grayed out.
The most likely reason is the host has not called in with their 10 digit hosting PIN .





TalkShoe is a two-part system, one part allowing text chat, and the other allowing you to speak on a call.



When you log in to the text chat, you have only logged into the half of the system that allows text chatting.  If you want to speak on the call and to have hosting controls to record your call, you must call into TalkShoe on the second half of the system with an audio call.




Locating the Call ID and your PIN
When calling in on audio to host your call, you will need the Conference ID or Call ID of your call; and, you will also need to have your 10 digit hosting PIN.

You must have a 10 digit PIN on your TalkShoe hosting account before you can use the hosting controls!  Learn how to set up a 10 digit PIN on your registered TalkShoe account.


Once you have your 10 digit PIN set up, you can then call in on audio and gain the use of the hosting controls.  Below are screen shots of where to find this information on the web client and on the TalkShoe Live Pro Client.


The location of the Call ID is circled in Green 
and the 10 Digit PIN is circled in Red on the web client.


The information in the image above has been blurred for confidential reasons.




 
In the Pro Client, to find the Call ID and the 10 digit PIN, first click the "Dial Info" button.

 

A box will appear.
The location of the Call ID is circled in Green and the 10 Digit PIN circled in Red.

The information in the images above has been blurred for confidential reasons.
 
 

4 Ways to call In when you know the Call ID and the PIN
Once you know the Call ID and the PIN, for a host there are four main ways to call in to host your show:

 
1. You can call in with a regular telephone/cellphone calling in with the number 724-444-7444 (for users in the UK, TalkShoe has a UK Telephone option to call a London number).

When prompted enter:
  • On your phone, call: 724-444-7444
  • When prompted, enter the Conference (Call) ID, and press the # key
  • Enter your PIN and then press the # key




2. If you have purchased Skype Credit (also called Skype Out) or a telephone plan through Skype (will open in a new tab) to call US telephone numbers, you can use that to call TalkShoe.  A purchase from Skype is required to use this connection. This is not free.
  • Connect your headset and microphone to your computer
  • Use Skype to call: 724-444-7444
  • When prompted, enter the Conference (Call) ID, and press the # key
  • Enter your PIN and then press the # key




3. Subscribe to the TalkShoe Skype Alternate Connection Service and using your computer with a headset and microphone to call in through Skype.  There is a monthly subscription cost to TalkShoe with this service.  This is NOT free.
  • Connect your headset and microphone to your computer
  • Use Skype to call: talkshoe.connect1
  • When prompted, enter the Conference (Call) ID, and press the # key
  • Enter your PIN and then press the # key






4. Use a free third party SIP client application, such as X-Lite for a Windows PCExpressTalk for a Mac OS X computer, or Blink for Windows or Linux installed on your computer and calling in with it and a headset and microphone. 
  • Connect your headset and microphone to your computer
  • Use your SIP client to call in via the instructions in the links above
  • When prompted, enter the Conference (Call) ID and press the # key
  • Enter your PIN and then press the # key




There is a fifth way to call into TalkShoe with the ShoePhone.

However, the TalkShoe User Support team recommends that
users do not host their calls using ShoePhone.


 
After calling in on audio with one of the four methods listed above,
you will then have access to all of the hosting controls, including the "Start" button to record.

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